The Roles of Intermediaries in the Diffusion and Adoption of E-Government Services
نویسندگان
چکیده
Many developing countries are in the initial stages of implementing electronic government to improve public sector services and deliver them in an effective and efficient manner. Some cities of the Kingdom of Saudi Arabia are focusing on public sector transformation efforts to increase accessibility and availability of their services and to enhance services in civil administration. Madinah City is one such example where large investments have been made since 2003 to implement electronic services and develop various delivery channels in the public sector. Thus, the government of Madinah has launched the “Khdamatec” electronic offices (e-offices) concept under their national electronic government (e-government) modernisation agenda to facilitate service delivery to citizens and seamless interaction to communicate their needs. This paper uses an empirical study to examine the role of intermediaries in facilitating the adoption and diffusion of e-government in Saudi Arabia. A survey of citizens in Madinah City is used to examine perceptions of using online public services through the Internet. The survey is complemented by a case study to identify issues that influence the progress of the Madinah local egovernment project from the viewpoint of government officials responsible for managing intermediaries. These empirical findings highlight computer literacy, Internet access, trust (perceived security and privacy), and awareness in using e-services as the most salient factors currently influencing e-government diffusion and adoption in Saudi Arabia.
منابع مشابه
The Roles of Intermediaries in E-Government Diffusion and Adoption: A Case Study of Madinah City in Saudi Arabia
E-government diffusion and adoption is a global topic that concerns many developed and developing countries worldwide. However, global efforts to provide e-services to different stakeholders (citizens) differ from one country to another in terms of readiness, challenges, adoptions, and diffusions. These differences are due to the variation of technological, political, cultural, economic, and so...
متن کاملThe Role of Intermediaries in Facilitating E- Government Diffusion in Saudi Arabia
Recent studies of e-government activity have highlighted adoption and diffusion issues as important subjects for rating e-government success. However in developing countries inadequate resources and limited citizens’ capabilities regarding new e-government have resulted in low diffusion and adoption of e-government services. This paper examines the role of intermediaries, which can be played by...
متن کاملمؤلفههای مؤثر بر پذیرش دولت الکترونیکی در ایران از دیدگاه خبرگان
Nowadays, societies and organizations encounter basic, multilateral and very quick changes. The successful organizations apply necessary changes based on these developments and advancements. One of these changes is the emergence of information and communication technology and consequently, e-government. Implementation of e-government has a lot of potential benefits for societies if the barriers...
متن کاملElectronic Educational and Research Services as Infrastructure for the E- Government: Role of
Introduction: Websites serve as an initial step toward an e- government adoption which facilitates delivery of online services to customers. The existing study intended to investigate the role of university website to render educational and research services based on e- government maturity model in Iranian universities. Methods: This descriptive and cross- sectional study was conducted through...
متن کامل